Contact us

General enquiries

General enquiries allow us to directly answer your questions or queries about our policies, products, services or our staff. An enquiry may include a request for information or explanation of policies, initiatives and departmental programs.

Phone: 1800 057 590
Monday to Friday 8.30 am to 6.00 pm AEDST excluding national public holidays

Email: enquiries@climatechange.gov.au

Postal address

Department of Climate Change and Energy Efficiency
GPO Box 854
Canberra ACT 2601
Australia

Switchboard

The departmental switchboard directs phone calls to the area or person that is requested. The switchboard does not answer general enquiries.

Phone: +61 2 6159 7000
Monday to Friday 8.30 am to 5.00 pm AEST excluding national public holidays

Translating and Interpreting Service (TIS) National

Phone: 13 14 50

TIS National is an interpreting service, provided by the Department of Immigration and Citizenship. Available 24 hours a day, seven days a week, TIS provides translation services for over 170 languages and dialects. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.

For more information phone 1300 655 820 or email tispromo@immi.gov.au.

Service Charter

The Service Charter specifies the standard level of service that our clients and stakeholders can expect when dealing with the department.

It tells you who we are and the standard of service you can expect when dealing with us. It also provides information about how you can better engage with us, how you can access information and how you can give us feedback about our performance.

Give us your feedback

Feedback is important and allows us to identify the effectivenes of our business practices, emerging issues and trends. We regularly monitor our performance to ensure we are providing you the best possible services. All feedback is welcome and can include compliments, suggestions, or complaints.

View the department's Organisational structure chart